Newgistics Values: Customers Come First

August 4th, 2010 @ Newgistics  -  No Comments

One of the questions I am often asked by our clients and business partners is, “What makes Newgistics such a special place to work?” To begin with, the reason for the question rests in the fact that we are a company that takes great pride in what we do, how we do it and the services we provide, and it shows.  As a veteran of the shipping and logistics industry, I have worked with a lot of organizations in this space, and I can say without hesitation that the team we have assembled at Newgistics is second to none. So, to answer the original question as to why Newgistics is such a special place, one has to look no further than our Core Values.

Walking the halls in our corporate office and the floors of our national network of operations centers, our core values are prominently displayed for all to see. It is our expectation that everything we do is reflected in those values.

  • Customers Come First
  • Continuous Improvement through Bold Innovation
  • Excellence in Everything We Do
  • Embrace the Team
  • Respect the Individual
  • Honesty and Integrity, Always

In an effort to share with our clients and partners a little bit of insight into how we function as an organization, I will be posting my thoughts on each of our core values over the next few weeks, starting with Customers Come First.

This may seem rather obvious, but I have seen many companies suffer or fail because they either lost sight of or never embraced the fact that customers are the very reason for a company’s existence.  Regardless of how good your technology, how solid your operations and the tenacity and intelligence of your staff, failing to consider the impact that every single action has on the customer will eventually cause your business to fail. It is that simple, and it is the reason why every person in our company is called upon to do what is necessary to keep our clients, prospective clients and business partners satisfied. We know that every time we ship a box or process a return on behalf of one of our more than 300 clients that we are not simply moving a box but are moving a customer, so we have a tremendous responsibility in the success of our customers if we too are to be successful.

Thank you for your time, and I look forward to my next post when I will share with you Newgistics’ commitment to Continuous Improvement through Bold Innovation.

Respectfully,

Bill Razzouk; President & CEO
Newgistics, Inc.

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