Newgistics Hosts Roundtable Discussion on Omni-channel Returns at 2014 Home Delivery World

Posted 1 week, 4 days ago @ Newgistics

E-Tailers and Industry Experts Join Interactive Sessions on April 7 & 8 to Examine Effective Shipping and Return Processes

AUSTIN, Texas – April 07, 2014 – Newgistics, a leading provider of end-to-end e-commerce solutions for top retailers and brands, today announced that it will host a roundtable discussion on omni-channel returns at the Home Delivery World conference being held April 7-8 in Atlanta, GA. During this interactive session, e-tailers and industry experts will join Newgistics’ director of business development, Patrick Allard, to discuss ways to make shipping and returns more efficient, cost-effective and customer-centric in an increasingly omni-channel environment.

The session, titled “Optimizing Your Omni-Channel Returns Process,” will be held on April 7 at 11:50 a.m. and April 8 at 12:00 p.m. Attendees of either discussion will learn about leveraging returns management to generate incremental revenue streams, improve operational efficiency, and enhance the customer experience. For example, they will hear about new opportunities for using service emails as an engagement tool after an order has shipped. Service emails, such as Newgistics Transit Triggers, typically yield open rates that are more than 70 percent higher than “business as usual” emails, according to research from the marketing services firm Epsilon. In addition, attendees of the sessions will gain valuable insights on how to convert and keep customers with easy to use returns programs that best meet consumer expectations. According to a September 2013 study from comScore, 67 percent of consumers said they would shop more with a retailer if they offered a hassle-free returns policy.

The two–day Home Delivery World conference, held at the Hyatt Regency Hotel in Atlanta, attracts attendees from more than 10 industry sectors and features world-class presentations highlighting content on a range of topics such as delivery lifecycle, order efficiency, seamless supply chains, and omni-channel shopping experiences.

In addition to hosting two roundtable discussions, Newgistics will also be available throughout the event to discuss and demonstrate its end-to-end e-commerce solutions at booth #32 on the Home Delivery World exhibit floor.


About Newgistics, Inc.

Newgistics, a leading provider of parcel delivery and returns management for top retailers and brands, combines logistics and leading omni-channel commerce technology into a complete E-Commerce solution. Integrating every step in the order life cycle, our End-to-End E-commerce solution includes: web design, implementation, integration, web hosting and support, order fulfillment, parcel delivery and returns. Our e-commerce platform is powered by hybris, and we have partnered with Manhattan Associates to bring its leading order management solution to our customers. Since 1999, Newgistics has provided top merchants with innovative technology-driven solutions that improve the customer experience and accelerate growth—from customer acquisition through fulfillment, delivery and returns. To find out more, visit http://www.newgistics.com.

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Newgistics a Headline Sponsor for the 2014 Operations Summit

March 14th, 2014 @ Newgistics

It’s been a busy couple of months for us here at Newgistics as we’ve been hitting the events scene pretty hard this year! We are looking forward to the upcoming Home Delivery World conference, but our April calendar doesn’t end there – we’re very excited to announce that we’ll be a headline sponsor for the Operations Summit in Indianapolis, IN, April 22-24.

The Operations Summit is a quality conference exclusively about direct-to-consumer (DTC) ecommerce, catalog operations and fulfillment, with sessions covering topics such as order management, reverse logistics, inventory management, transportation, customer service, and payment processing. As DTC merchandise sales are hitting all time highs, digging into these strategies and best practices will be crucial for future growth in the industry.

The conference sessions will be led by an all-star lineup of industry thought leaders, with our very own Patrick Allard, director of business development, leading a panel session, “Returns Power Panel: Best Omnichannel Returns Processes.” Allard will join Eric Roberson of Title Nine, Jason Seemann of Express, Ryan Culver of OSP Group and Dan Kelly of H&M to discuss best practices for returns in the omnichannel world. Attendees will learn how to improve returns operational efficiency, create incremental revenue streams, enhance customer experience and retention, and boost asset recovery savings.

Additionally, we’re presenting a roundtable on “Outsourcing Fulfillment, What You Can and Can’t Control”, as well as hosting a networking dinner during the conference. Speakers from eBay, Inc., NetSuite, Zazzle.com, Brooks Brothers, and USPS, among others, will bring their expertise to the table in this must-attend event!

If you’ll be joining us in Indianapolis this April, stop by our booth #101 to say hello and check out our latest product and service offerings.

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Newgistics Roundtable Discussion on Omnichannel Returns at the Home Delivery World Conference in April

March 12th, 2014 @ Newgistics

Well folks, we’re coming at you with yet another event! The Home Delivery World conference is next month, and we wanted to give you a heads up on our participation at this event, where leading retailers, brands and eTailers converge to discuss best practices on a range of topics –delivery lifecycle, order efficiency, seamless supply chains, omnichannel shopping experiences and much more.

We’re excited to host a roundtable discussion on omnichannel returns, as clear, consumer-friendly returns policies and processes are key to converting and keeping customers. Merchants recognize the need to make their processes more efficient, cost-effective and customer-centric, particularly as retail grows increasingly more omnichannel. This roundtable discussion will allow eTailers and industry experts to discuss top strategies for returns management, providing valuable insights that will help attendees meet customer expectations and company goals alike.

Topics that will be highlighted include operational efficiency improvement and overall cost savings, how to generate incremental revenue streams, ways to capitalize on cross-channel marketing opportunities, methods of reducing contact center involvements, improving the customer experience and brand loyalty, and increasing asset recovery savings. You won’t want to miss this chat!

The two–day Home Delivery World conference annually attracts more than 200 attendees from 10+ industry sectors, and features approximately 30 presentations with world-class content.

The Newgistics roundtable discussion will be hosted by Patrick Allard at the Hyatt Regency in Atlanta, GA, April 7 at 11:45 a.m. and April 8 at 12:15 p.m. If you can’t make the sessions, we’d love to see you while we’re there! Stop by our booth #32 to chat and learn more about our industry-leading solutions for end-to-end ecommerce and returns management.

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Next on the Newgistics Events Calendar: Rubbing Elbows with the Mailing Industry Elite at National Postal Forum in Washington, D.C.

March 10th, 2014 @ Newgistics

Spring is in the air, and we’re not letting all those allergens keep us down. We had a great time at eTail West last week, and now we’re gearing up for our reception sponsorship at the National Postal Forum (NPF) in Washington, D.C. The event brings together professionals from all aspects of the mailing industry, and acts as a combination educational conference/trade show – a great mix!

You’ll find us at the Forum from March 16-19 at the Gaylord National Hotel – are you attending? If so, be sure to put the Sunday evening Welcome & Areas’ Reception on your agenda – we’re a sponsor! Attendees will be able to check out the beautiful space at the Gaylord, and mingle with colleagues from across several United States Postal Service (USPS) Areas.

Some of you may ask, “What is the National Postal Forum?” Here’s some interesting background and history about the organization:

  • NPF is a not-for-profit educational corporation established in 1968 by a few dedicated postal customers and mailers looking to build an ongoing partnership with the USPS.
  • Mission: “To assist the USPS in building relationships with and educating mailers in the most effective and efficient use of the products and services offered by the USPS.”
  • Providing a premier educational venue for the mailing industry’s vast range of professionals has been its goal from day one, and the conference takes place once a year in the spring to facilitate those educational opportunities.
  • More than 95% of the attendees are from the United States, with a number of professionals visiting from Canada, Mexico, the U.K., France, Argentina, Singapore and Australia.

Four full days of instructional workshops and networking events are designed to support a foundation for greater business success among mailers today. This year’s theme of Stronger Together highlights the importance of uniting top resources within the mailing industry in an effective way that propels businesses forward. More than 130 workshops across four industry-focused tracks are sure to keep us busy!

We’re very excited to sponsor the Welcome Reception, and hope to see some of you out there! Please let us know if you’d like to set up a time to meet while you’re at the show.

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Events Season at Newgistics: eTail West in San Antonio!

March 5th, 2014 @ Newgistics

It’s certainly events season here at Newgistics! After a great few days at the RILA Retail Supply Chain Conference, we’re diving in head first into eTail West in San Antonio at the JW Marriott San Antonio Hill Country Resort & Spa. We’re very excited to attend and see what trends and innovations are leading the industry for 2014!

eTail West began in 1999, and since then the four day conference has been a central hub for professionals from a variety of industries to come together for networking and exposure to technology solutions that can fit help boost interactivity with retailers and meet almost any need. Speakers from Talbots, American Eagle Outfitters, TOMS, BCBGMaxazria and Williams-Sonoma and many more top brands will be sharing their industry knowledge at sessions throughout the conference this week, where we plan to receive some valuable and tangible takeaways.

We’re looking forward to some great sessions! Are you attending eTail West this week? What trends are you hoping to learn more about at the conference this year?

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Newgistics Sponsors RILA’s 2014 Retail Supply Chain Conference

February 21st, 2014 @ Newgistics

It’s events season in the retail and technology industries! Newgistics is kicking off its roster of events with a platinum-level sponsorship of the Retail Industry Leaders Association (RILA) 2014 Retail Supply Chain Conference held February 23-26 at the San Diego Convention Center. It’s an exciting conference featuring sessions on international sourcing, omni-channel commerce and inventory management, along with other hot topics.

With the growing number of channels in the marketplace, retailers are constantly trying to provide unlimited possibilities for their customers using mobile devices, tablets, computers and the in-store experience. Bringing omni-channel capabilities to the supply chain is a hot topic in retail today, and the conference will focus on ways retailers can tackle this seemingly difficult issue. Conference attendees will have the opportunity to network with industry leaders and participate in interactive sessions to gain exposure to leading practices and strategies for an omni-channel supply chain.

The speaker line-up includes professional golfer and PGA announcer David Feherty; Robert Bianchi, CEO for the Navy Exchange Service Command; and former Brigadier General Rebecca Halstead of the U.S. Army. Mitch Albom, columnist, broadcaster and author of The Time Keeper and Tuesdays with Morrie, will give the keynote address on February 26. The speech will focus on living a giving, meaningful life through faith.

We are proud to be among the many highly respected sponsors for this year’s show, and we look forward to a great event at RILA’s 2014 Retail Supply Chain Conference! Will you be attending? Visit us at booth #641, we’d love to see many of you out there!

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Plan Ahead For the Next Holiday Rush

February 14th, 2014 @ Newgistics

Austin, TEXAS—Feb 2014 Identifying the right technologies and procedures now can help retailers avoid potential pitfalls during the hectic holiday season

With both the holiday shopping season and the subsequent wave of returns in the rearview mirror, it’s time to start planning for the 2014 holiday season. Savvy retailers know that holiday planning starts in February, when the lessons learned from the previous holiday season are still fresh in their minds. Preparing a holiday 2014 strategy can require looking at nearly every area of the retailer’s business. By starting now, retailers have plenty of time to implement and test technologies and tactics so that when November and December roll around, they’re ready. “It takes a lot of planning and testing to properly prepare for the holidays, because any changes retailers make to their web sites have cascading effects that impact their performance downstream,” says Elizabeth Scott, director of technical services for Tenzing Managed IT Services, a provider of hosting solutions for e-retailers. “Identifying the areas where upgrades are needed now means retailers can use the selling seasons leading up to the holidays to audition and fine-tune those improvements.”

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Retailers Must Diversify Shipping Methods to Offer the Best Shopping Experience for Customers

February 10th, 2014 @ Newgistics

Now that the holiday madness has come to an end, we’ve had a chance to step back, take a breath, and look at how shipping companies fared. With an unusually short holiday season and inclement weather, the shipping industry saw quite a few wrenches thrown into the system. However, Newgistics helped our merchants provide a positive shipping experience during the holidays with our streamlined returns management services. We’ve taken a closer look at some of the results from the holiday shipping reports to see what parcel delivery companies can glean from last year to make shipping methods even more reliable in future seasons.

Our very own Vice President of E-Commerce Elizabeth Hunter was recently interviewed for an Internet Retailer piece on lessons retailers and shipping companies can learn from the just-passed holiday period. Her key piece of advice for retailers moving into 2014 is to partner with service providers like Newgistics to complement their existing operational activities, bringing a more positive and reliable customer experience to shoppers in the event that one of their other providers experiencing shipping snafus.

Executing a “before, during and after” evaluation of carrier performance can help retailers keep tabs on how shipping companies are doing in terms of delivery time and accuracy. Diversifying shipping vendors to parcel delivery and returns management companies such as Newgistics, retailers can bring more flexibility to their operations in addition to other simple steps that can make a difference in the customer experience. Hunter says that by proactively communicating with consumers when a delay in shipping occurs, shoppers will be less likely to call customer service in aggravation, and etailers gain greater visibility into the status of shipments.

Newgistics solutions not only reduce customer frustration, but allow merchants to improve efficiency across their organization with inventory management and proactive communication. A notification on status of shipment can work wonders on customer perception of a retailer. For example, our Newgistics Transit Triggers service provides a mechanism for sending emails to the customer that supports this type of interaction, informing them of weather delays or special deals and promotions.

An accurate and reliable returns management program can be invaluable for merchants hoping to deliver high quality customer service along with customers’ packages. It’s inevitable that a customer will place an order for an item and, after receiving it, have it not meet their expectations. While shipping companies have no control over shopper product preferences and affirmation, they can control how easy it is for them to return a package to the merchant. One of Newgistics’ core pillars of service is a strong returns management program for its customers. The Newgistics SmartLabel includes prepaid shipping return labels that make it simple and hassle-free for customers to send back an item that wasn’t quite what they needed. This service is not only an easy way for merchants to handle returns, but customer satisfaction increases when their workload decreases.

What other lessons have you learned from the 2013 holiday season? Whether you’re a retailer or vendor, we’d love to hear from you to see what you might have learned from this not-so-normal holiday shopping period!

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Newgistics and ShipStation Form Strategic Partnership

February 6th, 2014 @ Newgistics

Austin, TEXAS— FEB 06 2014 Newgistics and ShipStation Form Strategic Partnership to Streamline Shipping and Order Processing for Etailers

With both the holiday shopping season and the subsequent wave of returns in the rearview mirror, it’s time to start planning for the 2014 holiday season. Savvy retailers know that holiday planning starts in February, when the lessons learned from the previous holiday season are still fresh in their minds. Preparing a holiday 2014 strategy can require looking at nearly every area of the retailer’s business. By starting now, retailers have plenty of time to implement and test technologies and tactics so that when November and December roll around, they’re ready. “It takes a lot of planning and testing to properly prepare for the holidays, because any changes retailers make to their web sites have cascading effects that impact their performance downstream,” says Elizabeth Scott, director of technical services for Tenzing Managed IT Services, a provider of hosting solutions for e-retailers. “Identifying the areas where upgrades are needed now means retailers can use the selling seasons leading up to the holidays to audition and fine-tune those improvements.”

Newgistics, a leading provider of end-to-end e-commerce solutions for top retailers and brands, today announced a strategic partnership with ShipStation, the leading web-based shipping solution for online merchants. This integration will save Newgistics customers time and money by streamlining and automating shipping operations.

Through this partnership, merchants who use Newgistics� parcel delivery and return solutions can conveniently access the company�s rates and generate shipping labels directly from their ShipStation accounts. Newgistics customers will also benefit from ShipStation�s automation of redundant order processing tasks, including automatic exports of order detail and end-of-day manifests.

In addition, the flexibly priced ShipStation application automatically retrieves and consolidates order information from over 40 sales channels including marketplaces such as Amazon, eBay, Newegg and Etsy, and e-commerce shopping cart platforms such as Shopify, Volusion, Magento and Bigcommerce. This not only offers retailers expanded sales opportunities, but also saves them hours of work by eliminating the manual compilation of each day�s orders from multiple sources.

This partnership supports Newgistics� ongoing strategy to drive rapid and sustainable growth for its customers by providing expert technology and logistics solutions.

“Newgistics is pleased to help our parcel delivery and returns management clients streamline their shipping and fulfillment processes by integrating with ShipStation,” said Bill Razzouk, CEO of Newgistics. “Newgistics and ShipStation are both leaders in providing innovative technology-driven shipping solutions for e-tailers. This partnership is an excellent fit and one that will provide added flexibility for our customers.”

Nathan Jones, CEO of ShipStation, said: “Our partnership with Newgistics represents the latest expansion of the ShipStation offering. With this integration, we continue to aggregate the top e-commerce selling platforms and shipping providers into one solution to help e-tailers accelerate fulfillment and reduce costs.”

About Newgistics, Inc. Newgistics, a leading provider of parcel delivery and returns management for top retailers and brands, combines logistics and leading omni-channel commerce technology into a complete end-to-end ecommerce solution including web design, implementation, web hosting and support, order fulfillment, parcel delivery and returns. Our end-to-end e-commerce platform is powered by hybris, and we have partnered with Manhattan Associates to bring its leading order management solution to our e-commerce customers. Since 1999, Newgistics has provided top merchants with innovative technology-driven solutions that improve the customer experience and accelerate growth. From customer acquisition through fulfillment, delivery and returns, Newgistics connects it all seamlessly with best-in-class solutions spanning the entire order life cycle – fully integrated, from one company. To find out more, visit www.newgistics.com.

About ShipStation ShipStation is the leading web-based shipping software that is built to help online retailers organize and process their orders, while fulfilling and shipping them quickly and easily. With automatic order importing from over 40 shopping carts and marketplaces, including eBay, Amazon, Squarespace, Shopify, BigCommerce, Volusion, ChannelAdvisor, 3dCart and more, and automation features like custom hierarchical rules and product profiles, ShipStation helps online retailers ship out their orders from wherever they sell, however they ship. For more information, visit http://www.shipstation.com.

Media Contacts:
Newgistics
Jane Bergos, 512-225-6102
jbergos@newgistics.com

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Retail Trends for a More Rewarding Shopper Experience

January 30th, 2014 @ Newgistics

Shopping. It’s a pretty simple concept, right? Walk into store, find something you like, try it on, make a purchase decision, stand in line, check out, leave. And for all of you online shoppers out there, shopping is even easier! Open laptop, search favorite retailers, browse items you want or need, add to cart, checkout, wait for package. Boom – quick and easy! But retailers are learning how they can make your e-commerce experience not just easy, in-and-out the door in 10 minutes, but fun and engaging. We’ve picked out the top three trends that we see gaining the most momentum in the retail industry today. Check it out!

Beacons and Mobile Engagement
In-store shopper tracking is fast becoming a norm in the retail tech scene. Retailers are desperately looking for ways to not only get to know their consumers better, but how to bring more personalization and convenience to their shopping experience. The beacon technology is produced by several companies in the space today and works in the mobile space by sensing when a consumer enters down to the aisle they are walking. Apple recently branded iBeacon as its championed wireless networking technology that determines when a shopper enters the store with the retailer’s app on their smartphone. This allows special offers to be pushed to the mobile device as the consumer moves through the store, giving retailers more data on store shoppers and how they interact in the retail space. The true purpose and role of beacon technology has yet to be leveraged, but keep an eye out for more widespread use in the coming years.

Wearable Technoloy
Wearable technology can mean anything from smart watches and fitness wristbands to Google Glass and “mood-sweaters”. Retailers are beginning to explore how wearable tech can be incorporated into the in-store experience to bring a more interactive environment to life. Shoppers may soon see Google Glass cropping up in their favorite retail stores to employ virtual fitting, browsing and outfit accessorizing capabilities.

Transformed Search & Discovery, Visual Browsing
In a world where people have literally hundreds of options during each shopping experience, you’d think our search and discovery process would be a bit more discerning. You might say, “Hey, I can always find what I’m looking for when I’m shopping online,” but you may not know what you’re missing. Retailers are now looking into how they can customize the search and discovery process by allowing for more filters, preferences, settings, and browsing/recommended items in the online stores. It’s a new trend out there that will quickly gain popularity once the droves of shoppers realize just how granular they can get with their needs and wants while shopping online.

Would you want to see any of these trends when you’re online shopping for that next go-to sweater? Are you happy with the current online experience or are you hoping for a more interactive and engaging virtual shopping atmosphere? We’d love to hear your thoughts on the future of online retail and e-commerce.

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